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Attention: ITS is working to serve you better. Starting September 17, 2019, you will be able to submit service requests and help tickets in the new Enterprise Service Centre. Visit the ServiceNow Project page to learn more.

Welcome to ITS Help

On this page you will be directed to the right place to request help on services offered by Information Technology Services (ITS) departments.

Starting September 17, 2019, you will be able to submit a ticket to the following groups in the Enterprise Service Centre (ESC): New

  • Enterprise Applications and Solutions Integration (EASI)
  • Joint Operations Group (JOG)
  • Planning, Governance, Assessment, and Communications (PGAC)

Service requests can also be made in the ESC, such as:

  • Administrative Management Systems (AMS) Access Request
  • Kronos Change Request
  • Managed Desktop Request
  • SharePoint Online Consultation Request
  • SharePoint Online New Site Request
  • Student Information Systems (SIS) Enhancement Request
  • Repository of Student Information (ROSI) Access Request

Get Help Now

To submit a ticket or service request for other ITS departments, please visit one of the following web pages:

Academic and Collaborative Technologies (ACT):
main.its.utoronto.ca/its-units/act

Business Operations and Administration (BOA):
main.its.utoronto.ca/its-units/boa

Enterprise Infrastructure Solutions (EIS):
eis.utoronto.ca

Information Security and Enterprise Architecture (ISEA):
isea.utoronto.ca/contact

Online Learning Strategies (OLS):
main.its.utoronto.ca/its-units/ols

Services provided by these departments will be onboarded into the Enterprise Service Centre in the near future. This page will be updated on a regular basis to reflect the latest changes to ITS services. Visit the ServiceNow Project page for more information.