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Welcome to ITS Help

On this page you will be directed to the right place to request help on services offered by Information Technology Services (ITS) departments.

You can now submit a ticket to the following groups in the Enterprise Service Centre (ESC):

  • Academic and Collaborative Technologies (ACT)
  • Enterprise Applications and Solutions Integration (EASI)
  • Enterprise Infrastructure Solutions (EIS)
  • Joint Operations Group (JOG)
  • Information Security (IS)

Service requests can also be made in the ESC, such as:

  • Administrative Management Systems (AMS) Access Request
  • Kronos Change Request
  • Managed Desktop Request
  • SharePoint Online Consultation Request
  • SharePoint Online New Site Request
  • Student Information Systems (SIS) Enhancement Request
  • Repository of Student Information (ROSI) Access Request

Log into ESC to view the full service catalogue.

Get Help Now

To submit a ticket or service request for other ITS departments, please visit one of the following web pages:

Business Operations and Administration (BOA):
its.utoronto.ca/its-units/boa

Online Learning Strategies (OLS):
its.utoronto.ca/its-units/ols

Services provided by these departments may be onboarded into the Enterprise Service Centre in the future. This page will be updated on a regular basis to reflect the latest changes to ITS services. Visit the ServiceNow Project page for more information.