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Information + Technology Services

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Contact

Name

Phone

Email/Web Form

Address

Dalla Lana Faculty of Public Health

General IT Support, Web Development & Teaching Technology
Support for staff and faculty on teaching tools, audio/video and video conference
416.978.2724 it.dlsph@utoronto.ca 155 College St., 6th floor, Health Sciences Building

Division of Student Life

Office of the Assistant Vice-President, Student Life

General IT Support & Application/Web Development
Universal IT support, consulting and development
416.978.8005 itsupport@studentlife.utoronto.ca Koffler Student Services Centre, 214 College St.

Division of University Advancement

DUA IT Support
Universal IT support
416.978.0543 dua.support@utoronto.ca 21 King’s College Circle, Toronto ON M5S 3J3

Faculty of Applied Science and Engineering

Department of Electrical and Computer Engineering
Departmental IT support for research computing
416.946.5379 eugenia@eecg.toronto.edu 35 St. George St., room 254c
Department of Electrical and Computer Engineering
Departmental IT support for administration and teaching
416.978.3278 jaro@vrg.utoronto.ca 6 King’s College Rd., room 374C
Faculty Level Administrative and Academic Support
General IT support, development and operations of local services
416.946.5663 helpdesk@ecf.utoronto.ca 35 St. George St., room 157

Faculty of Arts and Science

Information & Instructional Technology (IIT)
Staff and faculty support for units/departments within Arts & Science that do not have existing, local IT support. E-Token provisioning support for A & S, including most colleges.
416.946.0570 (for issue tracking/escalation AFTER initial ticket creation) iit@artsci.utoronto.ca Sidney Smith Hall
100 St. George St., suite 572 (ground floor), Toronto, ON M5S 3G3
Artificial Intelligence Group, Dept. of Computer Science
Universal support faculty and students
416.946.8487 pocai@cs.toronto.edu 3302-10 King’s College Rd.
Department of Chemistry
Universal IT support
647.550.9795 or 416.978.5257 chem.watcher@utoronto.ca 80 St. George Str., LM 633
Department of Computer Science – Teaching Labs
General computing support for the use of the Teaching Laboratories
admin@teach.cs.toronto.edu 40 St. George St., 3rd floor, room 3224
Department of Astronomy & Astrophysics, Dunlap Institute
IT support for faculty, researcher, staff and students
416.946.7286 50 St. George St. Toronto, ON M5S 3H4
Dept. of Cell & Systems Biology
Dept. of Ecology & Evolutionary Biology
BIOTA IT support
http://biota.utoronto.ca/
416.978.6060 biota@utoronto.ca RW336, 25 Harbord St.
ESC3021, 25 Willcocks St.
Munk School of Global Affairs
IT Support for staff, faculty, students and visitors
416.946.0138 itsupport.munk@utoronto.ca 1 Devonshire Place, room 067S, M5S 3K7

Faculty of Dentistry – Information and Instructional Technology Services Help Desk

Comprehensive IT Support
Classroom technology support, courseware development and clinical photography/videography
416.864.8123 help@dentistry.utoronto.ca 124 Edward St., room 346 Toronto, ON M5G 1G6

Faculty of Kinesiology and Physical Education

General IT Support
Universal IT helpdesk support and infrastructure
416.946.8297 it.kpe@utoronto.ca 55 Harbord St., 2nd floor

Faculty of Medicine

Department of Family and Community Medicine
General IT support, E-mail, LAN, A/V, Mobile Devices and more
ict.dfcm@utoronto.ca 500 University Ave., 5th floor
Discovery Commons
Full support for all Information Technology Services at Faculty of Medicine
416.978.8504 discovery.commons@utoronto.ca 1 Kings College Circle, Toronto, ON MSB, room 3172
Audio and Visual Services
Full audio and visual support and production for classroom and beyond
416.946.3285 janet.koecher@utoronto.ca 1 King’s College Circle, MSB 3172
Rehabilitation Sciences Sector
General IT support, learning technology and application development
416.946.8544 rob.page@utoronto.ca 500 University Ave., room 809

Information Technology Services – Central IT

Centrally Provided IT Services & Support

Active Directory, OpenMDS
Active directory support for clients subscribing to the open managed desktop system
cast.help@utoronto.ca
Simcoe Hall and McMurric Building IT Support
simcoe.help@utoronto.ca 27 King’s College Circle
Client Support Services Team
General IT support for managed desktop users
cast.help@utoronto.ca
Data Centre Facilities
datacentre@eis.utoronto.ca
Microsoft Campus Agreement
Administration including operation of the Key Management Server (KMS) for the ITS enrolment
416-946-5008 cast.help@utoronto.ca
Submit an idea for a new Toolbox and office tool https://act.utoronto.ca/toolbox No walk-ins
General inquiries regarding Academic & Collaborative Technologies act.help@utoronto.ca No walk-ins
Academic & Collaborative Technologies https://act.utoronto.ca No walk-ins
NGSIS Programme
Inquires about the NGSIS program and ACORN services
416.559.8109 katie.babcock@utoronto.ca 215 Huron St., 4th floor
OpenMDS
Universal IT support for OpenMDS clients
416.946.5008
SharePoint
Connectivity and basic functionality support
416.978.2640 heather.postill@utoronto.ca 215 Huron St., 5th floor
Storage
Large scale virtual storage
virtual.hosting@utoronto.ca
Telecommunications
General help and support
416.978.4000 telecom.services@utoronto.ca 215 Huron St., 9th floor
Telecommunications – Telephone Repair
Repair line
416.978.2000 215 Huron St., 9th floor
Telecommunications – Voicemail Support
General help and support for voicemail
416.978.4000 215 Huron St., 9th floor
Office365, Institutional Email, OneDrive and related services
(Please contact your divisional IT team or the Information Commons first)
https://onesearch.library.utoronto.ca/ic-home
https://office365.utoronto.ca
Institutional AV Services
Collaborate, SnagIt, Stream, Skype and related service inquiries
act.help@utoronto.ca No walk-ins
Website Hosting Inquiries
Wordpress, ACM, UofT.ME, LAMP and related web-hosting services
webservices@utoronto.ca
MS Teams
To request an MS Team and related inquiries:
https://office365.utoronto.ca/about/teams
need.team@utoronto.ca
UTORrecover Services
UTOR back up and recovery services
my.backups@eis.utoronto.ca
Virtual Servers virtual.machines@eis.utoronto.ca
VPN – Virtual Private Network
Universal Support for VPN Access
vpn@utoronto.ca Information Security and Enterprise Architecture (ISEA), 4 Bancroft Avenue, 1st Floor
DNS Services
DNS general support
Please use the IPAM portal https://ipam.utoronto.ca/portal
net-eng@madhaus.cns.utoronto.ca
Quercus and Academic Toolbox (including integrated teaching tools)
Contact divisional EdTech team first  
https://q.utoronto.ca/courses/46670/pages/support#support-contacts
Please use the IPAM portal https://ipam.utoronto.ca/portal
http://uoft.me/qresources No walk-ins
Information Security Support
Data security, phishing reports, spam and anti-virus
security.response@utoronto.ca Information Security and Enterprise Architecture (ISEA), 4 Bancroft Ave., 1st floor
UTORecruit (Taleo) Support – General Support
General support
UTORecruit.Support@utoronto.ca 215 Huron St., 6th floor 
UTORecruit (Taleo) Support – Academic Candidates
Support regarding U of T’s Taleo career section – academic candidates 
academic.jobs@utoronto.ca 215 Huron St., 6th floor 
UTORecruit (Taleo) Support – Staff Candidates
General support for U of T’s Taleo career section – staff candidates
uoft.careers@utoronto.ca 215 Huron St., 6th floor 
U of T homepage/enterprise drupal (www.utoronto.ca)
Contact University of Toronto Communications first
www.utoronto.ca/site-feedback

Lawrence S. Bloomberg Faculty of Nursing

Faculty classroom support
E-mail, web, network, simulation lab and video uploads
416.458.5629

New College

General IT Support
Client IT support, web, residence, network and labs
416.946.8368 don.banh@utoronto.ca 300 Huron St. (Wetmore Hall), room 077

Ontario Institute for Studies in Education (OISE)

Education Commons – OISE
Wide range of information and instructional technology support services.
416.978.1802 portal@oise.utoronto.ca 252 Bloor St. West, 3rd floor

School of Graduate Studies

General IT Support for SGS
General, networking and server administration
Use support email for all technical inquiries sgs.support@utoronto.ca 63 St. George St., room 211, Toronto, ON M5S 2Z9

School of Continuing Studies

General IT Support for SCS
Client IT support, ELP class support, web and networking
scs.helpdesk@utoronto.ca 162 St. George St., 2nd floor

The Fields Institute for Research in Mathematical Sciences

General IT and Audi / Visual Support
Desktop, network, & more
222 College Street 3rd floor, room 338

The John H. Daniels Faculty of Architecture, Landscape and Design

General IT Support
All-inclusive support for faculty, staff and students
N/A (ticketing system in place for IT support) it@daniels.utoronto.ca 230 College St., office 102

Trinity College

Universal IT Support
General IT support for administrators, ResNet for residents, limited support for Larkin
416 978 2522 x4715 IT office Trinity College, 6 Hoskin Ave.

University of St. Michael’s College in UofT

IT & Support
416.978.HELP (4357) help.desk@utoronto.ca 81 St. Mary St., Elmsley Hall
Telecom Support
416.926.2088 services.stmikes@utoronto.ca 81 St. Mary St., Elmsley Hall

University of Toronto Library (UTL)

Central Libraries (downtown campus)

Information Commons Help Desk
Universal help desk support for faculty, staff and students
416.978.HELP (4357) 130 St. George St., ground floor

University of Toronto Mississauga (UTM)

UTM Information & Instructional Technology Services (I&ITS), IT Service Desk
Universal help desk support for students and staff at UTM
905.828.5344 905.569.4343 CCT Atrium (0160), UTM
UTM Information & Instructional Technology Services (I&ITS), Classroom technology, audio and video and event support
905.569.4300 DV 2068, UTM

University of Toronto Scarborough (UTSC)

Student HelpDesk
Universal IT support for students at UTSC
416.287.4357 (HELP) student-helpdesk@utsc.utoronto.ca Bladen Wing (BV 487) / UTSC Library Info Commons/ Instructional Centre IC35
UTSC Help Desk
Faculty and staff computing support
416.287.4357 (HELP) helpdesk@utsc.utoronto.ca Academic Resource Building, room AC204
The Centre for Teaching and Learning 416-287-7520 sutherland@utsc.utoronto.ca Academic Resource Building, AC 335A
Classroom and AV Support 416.287.4357 (HELP) av@utsc.utoronto.ca AC200, IC35, BV487
Intranet Support 416.287.4357 (HELP) intranet@utsc.utoronto.ca N/A

Wycliffe College

General IT Support
General IT and all infrastructure support
416.946.3531 5 Hoskin Ave.

Victoria University at U of T

Victoria University Library Support (E.J. Pratt)

Victoria Library – E.J. Pratt
General IT support/systems librarian
416.585.4552 douglasfox@vicu.utoronto.ca 71 Queen’s Park Cres. 

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