March 28, 2017
Greater collaboration, access and mobility are just a few of the benefits the University of Toronto faculty and staff will experience through a new telephone communications system.
Starting in spring 2017, a new modern Voice over IP (VoIP) system provided by BroadConnect Telecom will be available for adoption by Divisions and Departments at the U of T.
This new service offering has been selected after extensive community consultation, needs analysis and technology evaluations with the goal of providing better services and advanced unified communications features for staff and faculty while also reducing costs.
“Improving access to communication for faculty and staff was at the forefront of our selection process for this VoIP solution,” said Patrick Hopewell, Director of Enterprise Infrastructure Solutions. “Users can expect a modern telephony system that allows them to easily communicate with colleagues from virtually any location while still providing familiar processes for daily telephone needs like checking voicemails or forwarding calls. The end result will be a more connected community whether working remotely or in an office and at lower cost per phone line.”
Departments will experience immediate monthly savings once lines are migrated and the University anticipates cost savings of $10 to $12 million over five years.
The project is rolling out over the next three years. Additional details will be released by the Telecommunications Department over the coming weeks.